(Active Pooling) BPO Team Leader

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO on your first day + up to three (3

Life insurance up to 500K

Salary payout every 2 weeks

Fast-Moving Career Progression

Employee discount at select partnerEst

Job summary

VXI Global Holdings B.V. (Philippines) is seeking an experienced BPO Team Leader/Operations Supervisor to drive daily performance, coach agents, and ensure targets are met. You will analyze KPI trends, identify gaps, and coordinate effective action plans with the team.

The role requires graveyard shifts and on-site reporting at VXI MOA, Pasay. You will build strong working relationships and support a high-performing contact center to achieve business goals.

Qualifications

• Experience leading BPO teams and driving performance.
• Proven ability to analyze KPI trends and implement coaching plans.

Responsibilities

• Review agent performance daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for coaching and performance improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships and drive accountability to contribute to site performance.

Skills

Team Leadership

Performance Analytics

Coaching & Feedback

People Management

Education

High School Diploma or equivalent

Tools

CRM/Contact Center Software

Job description

What you will do:

• Review agent performance results daily to ensure all goals are met or exceeded
• Analyze and trend agentKPI/Sales performance
• Identify performance gaps and prepare action plans for effective coaching and performance improvement
• Monitor and assess employee calls for performance improvement plans
• Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance

What’s in it for you:

• HMO on your first day + up to three (3) FREE dependents*
• Life insurance up to 500K*
• Salary payout every 2 weeks
• Fast-Moving Career Progression
• Employee discount at select partner establishments

Who we’re looking for:

• At least 1 yr of BPO Team Leader/Operations Supervisor experience
• Preferably has background in chat/email
• Preferably with experience in consumer electronics and tech is a plus
• Amenable to work on a graveyard shift
• Amenable to report at VXI MOA, Pasay