BPO Team Leader: KPI Coach & Performance Driver (Graveyard)

VXI Global Holdings B.V. (Philippines); Pampanga; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO on first day + up to 3 dependents

Life insurance up to 500K

Salary payout every 2 weeks

Fast-Moving Career Progression

Employee discount at select partnerEst

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive agent performance and ensure targets are met. The role requires coaching, KPI analysis, and strong relationship-building at the Clark site.

Responsibilities include daily performance reviews, identifying gaps, and implementing action plans. Graveyard shift feasibility and on-site reporting at VXI Clark are required for this position.

Qualifications

• 1+ year of BPO Team Leader/Operations Supervisor experience.
• Able to work on a graveyard shift.
• Willing to report at VXI Clark site.

Responsibilities

• Review agent performance daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for coaching and improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships and drive accountability for site performance.

Skills

BPO Team Leader

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive agent performance and ensure targets are met. The role requires coaching, KPI analysis, and strong relationship-building at the Clark site.

Responsibilities include daily performance reviews, identifying gaps, and implementing action plans. Graveyard shift feasibility and on-site reporting at VXI Clark are required for this position.