Senior Operations Leader: Drive Performance & Growth

VXI Global Holdings B.V. (Philippines); Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking an experienced Operations Manager to oversee day-to-day call center programs in Manila. You will supervise 4–8 direct reports, analyze performance data, and drive reporting to clients and leadership, translating goals into actionable plans.

The role emphasizes process discipline, strategic input on sales/quality strategies, staff planning, and cross-functional coordination to meet metrics and client expectations.

Responsibilities

• Manages day-to-day operations and execution of programs; supervises 4–8 direct reports.
• Reviews and analyzes reports to ensure quality, efficiency and productivity targets are met.
• Delivers regular reporting to clients and internal leaders; ensures deadlines.
• Sets operational goals and translates them into actionable tasks with managers.
• Assists in developing long-term sales and quality strategies.
• Monitors calls and provides feedback following established processes.
• Maintains discipline and implements corrective actions to address performance gaps.
• Communicates program activities to the operations team and client stakeholders.
• Conducts performance reviews and drives improvement initiatives.
• Oversees workforce management and staffing decisions to meet program needs.

Job description

VXI Global Holdings B.V. (Philippines) is seeking an experienced Operations Manager to oversee day-to-day call center programs in Manila. You will supervise 4–8 direct reports, analyze performance data, and drive reporting to clients and leadership, translating goals into actionable plans.

The role emphasizes process discipline, strategic input on sales/quality strategies, staff planning, and cross-functional coordination to meet metrics and client expectations.