BPO Team Leader: Coach High-Performance & Growth

Virtual Staffing Solutions; Leyte; On-site; PHP 380,000 - 540,000; Full time

Job summary

Virtual Staffing Solutions is seeking a seasoned BPO Team Leader to manage and develop a team of customer service and sales professionals. You will coach, monitor performance, and drive KPI targets while maintaining a positive work environment.

The ideal candidate has at least 2 years of Team Leader experience in BPO, strong communication and leadership skills, and proven ability to handle retention and client relations. Travel or sales accounts is a plus.

Qualifications

• Minimum 2 years of Team Leader experience in the BPO industry.
• Proven ability to manage retention and attrition, and drive KPIs.
• Experience in travel or sales accounts is a plus.

Responsibilities

• Manage day-to-day team activities, including task delegation and performance monitoring.
• Coach and mentor team members to improve performance and behavior.
• Develop and implement strategies to achieve team and organizational goals.
• Conduct training and development programs for team members.
• Monitor and report on team performance metrics.

Skills

Team Leadership

Communication skills

Interpersonal skills

Client relations management

Job description

Virtual Staffing Solutions is seeking a seasoned BPO Team Leader to manage and develop a team of customer service and sales professionals. You will coach, monitor performance, and drive KPI targets while maintaining a positive work environment.

The ideal candidate has at least 2 years of Team Leader experience in BPO, strong communication and leadership skills, and proven ability to handle retention and client relations. Travel or sales accounts is a plus.