Team Leader

Virtual Staffing Solutions OPC; Tacloban; On-site; PHP 446,000 - 670,000; Full time

Job summary

Virtual Staffing Solutions OPC in Tacloban, Philippines is seeking an experienced BPO Team Leader to manage a customer service/sales team and drive performance in a fast-paced environment.

The ideal candidate will coach and mentor team members, develop strategies to hit targets, conduct training, and monitor KPIs while maintaining strong client relations.

Qualifications

• Minimum 2 years of experience as a Team Leader in the BPO industry.
• Proven ability to manage retention and attrition, and drive KPIs.
• Strong client relations management skills.
• Excellent communication, leadership and interpersonal skills.

Responsibilities

• Manage day-to-day team activities, including task delegation and performance monitoring.
• Coach and mentor team members to improve performance and behavior.
• Develop and implement strategies to achieve team and organizational goals.
• Conduct training and development programs for team members.
• Monitor and report on team performance metrics.

Skills

Leadership

Communication

Interpersonal skills

Retention management

KPIs

Job description

Job Description

We are seeking a highly motivated and experienced BPO Team Leader to manage and develop a team of customer service/sales professionals. The ideal candidate will have a proven track record of exceeding performance targets, coaching and mentoring team members, and fostering a positive and productive work environment. Experience in the travel or sales account is a plus.

Responsibilities:

• Manage day-to-day team activities, including task delegation and performance monitoring.

• Coach and mentor team members to improve performance and behavior.

• Develop and implement strategies to achieve team and organizational goals.

• Conduct training and development programs for team members.

• Monitor and report on team performance metrics.

Requirements:

• Minimum 2 years of experience as a Team Leader in the BPO industry.

• Excellent communication, leadership, and interpersonal skills.

• Proven ability to manage retention and attrition, and drive KPIs.

• Strong client relations management skills.

• Excellent communication, leadership, and interpersonal skills.

• Proven ability to manage retention and attrition, and drive KPIs.

• Strong client relations management skills.