BPO Support Agent - 24/7 Resident Services

Wipro; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Wipro Limited is seeking an entry-level process support specialist to provide effective technical support for resident services and to resolve client issues promptly. The role requires strong English communication, multitasking across systems, and a willingness to operate in a 24/7 shift environment.

The position emphasizes accurate data entry in Yardi and other systems, handling renewals, and delivering high-quality customer service while guiding residents through processes and inquiries.

Qualifications

• SHS/College/GED or equivalent required.
• Minimum 6 months of BPO experience.
• Excellent verbal and written English communication.
• Willing to work a 24/7 shifting schedule.
• Proficient in MS Office (Excel, Word, Outlook).
• Experience with Yardi Voyager or similar property software preferred.

Responsibilities

• Answer inbound calls from residents and assist with questions on lockouts, email changes, late fees, and disputes.
• Enter accurate data into the resident collection system and Yardi.
• Diffuse tense situations and maintain high-quality customer service.
• Process renewals, log tenant ledger adjustments, and track concessions.
• Escalate complex issues to the appropriate teams as needed.
• Contribute to training and product knowledge to improve client service.

Skills

BPO experience

English communication

Microsoft Office

Customer service

Education

SHS/College/GED

Tools

Yardi Voyager

Job description

Wipro Limited is seeking an entry-level process support specialist to provide effective technical support for resident services and to resolve client issues promptly. The role requires strong English communication, multitasking across systems, and a willingness to operate in a 24/7 shift environment.

The position emphasizes accurate data entry in Yardi and other systems, handling renewals, and delivering high-quality customer service while guiding residents through processes and inquiries.