Mortgage Tech Support Specialist (UK)

Wipro; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Wipro Limited is seeking to provide effective technical support for a process-driven role, resolving client issues directly or by escalation to meet SLAs. The position requires handling inquiries, documenting details, and updating systems to ensure timely and accurate resolutions.

You will build knowledge, troubleshoot, and deliver strong customer service while maintaining process compliance. The role emphasizes ongoing product training, meticulous log maintenance, and adherence to contractual

Qualifications

• Mortgage originations experience required.

Responsibilities

• Field incoming help requests from clients via phone or email and resolve or escalate per SLA.
• Document user information, track queries and resolutions.
• Update availability in the RAVE system to optimize productivity.
• Access knowledge bases to aid in problem resolution.
• Identify product details to assist troubleshooting.
• Provide product support and resolution by diagnosing queries and guiding users through steps.

Skills

Customer service

Mortgage originations

Troubleshooting

Documentation

Job description

Wipro Limited is seeking to provide effective technical support for a process-driven role, resolving client issues directly or by escalation to meet SLAs. The position requires handling inquiries, documenting details, and updating systems to ensure timely and accurate resolutions.

You will build knowledge, troubleshoot, and deliver strong customer service while maintaining process compliance. The role emphasizes ongoing product training, meticulous log maintenance, and adherence to contractual