Service Desk Analyst - Frontline IT Support for Business

Wipro Ltd.; Manila; In loco; PHP 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Wipro Ltd. in Manila is seeking a Service Desk Associate to be the first point of contact for B2B users, troubleshooting end-user issues and ensuring alignment with service desk objectives.

You will respond to queries across calls, portals, emails and chats, maintain logs, and escalate where needed. The role emphasises adherence to TAT and SLA and continuous process improvement while supporting a diverse client base.

Competenze

• Experience in service desk operations and ticket logging.

Mansioni

• Be primary user support and customer service for B2B users.
• Respond to queries via calls, portal, email, and chat.
• Log tickets accurately using defined tracking software; follow SoW/TAT/SLA.

Conoscenze

Service Desk Management

Descrizione del lavoro

Wipro Ltd. in Manila is seeking a Service Desk Associate to be the first point of contact for B2B users, troubleshooting end-user issues and ensuring alignment with service desk objectives.

You will respond to queries across calls, portals, emails and chats, maintain logs, and escalate where needed. The role emphasises adherence to TAT and SLA and continuous process improvement while supporting a diverse client base.