Reports Analyst

iQor; Davao del Sur; On-site; PHP 335,000 - 603,000; Full time

Job summary

iQor in the Philippines is seeking a Reports Analyst to transform complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment.

You will build dashboards, consolidate reports from CRM, WFM, QA and other platforms, and conduct in-depth analyses to identify trends and drive continuous improvement across teams.

Qualifications

• Bachelor's degree in Statistics, Business, IT, or related field.
• 1–2 years’ experience in data analysis/reporting in a BPO.
• Strong analytical, communication, and time management skills.
• Familiarity with BPO metrics (AHT, CSAT, QA) preferred.

Responsibilities

• Develop and maintain dashboards and scorecards aligned with business KPIs
• Consolidate data from CRM, WFM, QA, and other platforms
• Deliver accurate daily, weekly, and monthly reports
• Perform trend, variance, and root cause analysis
• Collaborate with internal teams to improve reporting processes and performance metrics
• Ensure data accuracy, consistency, and integrity
• Support automation and documentation of reporting workflows

Skills

Excel

Power BI

Tableau

Google Data Studio

SQL

Google Sheets

Verint

Aspect

Education

Bachelor's degree in Statistics/Business/IT

Tools

Observe.AI

Scorebuddy

Python

R

Job description

The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.

Key Responsibilities:

• Develop and maintain dashboards and scorecards aligned with business KPIs
• Consolidate data from CRM, WFM, QA, and other platforms
• Deliver accurate daily, weekly, and monthly reports
• Perform trend, variance, and root cause analysis
• Collaborate with internal teams to improve reporting processes and performance metrics
• Ensure data accuracy, consistency, and integrity
• Support automation and documentation of reporting workflows

Tools & Platforms:

• Excel (Advanced), Power BI/Tableau/Google Data Studio
• SQL, Google Sheets
• WFM (Verint, Aspect), QA tools (Observe.AI, Scorebuddy)
• Python or R (nice to have)

Qualifications:

• Bachelor’s degree in Statistics, Business, IT, or related field
• 1–2 years’ experience in data analysis/reporting in a BPO setting
• Strong analytical, communication, and time management skills
• Familiarity with BPO metrics (AHT, CSAT, QA, etc.) preferred