BPO QA Manager: Night-Shift Leader Driving Quality

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

HMO coverage

Two rest days weekly

Night differential pay

Annual salary reviews

Weekly learning sessions

Career growth opportunities

Easy office location

Supportive team culture

Job summary

iOPEX Technologies Philippines Inc. is seeking a passionate QA Manager to lead the Quality Assurance team at our Bonifacio Global City, Taguig office.

You will oversee QA staff, ensure adherence to QA protocols, and act as the primary contact for QA-related queries. You will train and develop the quality team to meet client expectations while managing costs, while coordinating audits and producing actionable quality reports.

Qualifications

• 3+ years as QA Manager in a BPO setup.
• Excellent communication and presentation skills.
• Knowledgeable in performance data management and analysis.
• Six Sigma experience or certification preferred.
• Data analytics and root cause analysis skills.
• Strong leadership with attention to detail.
• Ability to teach and mentor others.
• Willing to work in predominantly night shifts at Bonifacio Global City, Taguig.

Responsibilities

• Directly manage QA staff and ensure adherence to QA protocol.
• Serve as point of contact for all QA queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Ensure compliance with client auditing processes.
• Oversee timely completion of deliverables per SLA.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and communicate trends to stakeholders.
• Maintain quality documentation and reports by analyzing information.
• Escalate issues to stakeholders and act as liaison between team and management.

Skills

QA management

BPO experience

Quality metrics

Six Sigma

Data analytics

Leadership

Mentoring

Night shift

Job description

iOPEX Technologies Philippines Inc. is seeking a passionate QA Manager to lead the Quality Assurance team at our Bonifacio Global City, Taguig office.

You will oversee QA staff, ensure adherence to QA protocols, and act as the primary contact for QA-related queries. You will train and develop the quality team to meet client expectations while managing costs, while coordinating audits and producing actionable quality reports.