Quality Assurance Manager

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO coverage

Leave credits with conversion options

Annual salary reviews

Night differential pay

Two rest days per week

Job summary

iOPEX Technologies Philippines Inc. is seeking a QA Manager to lead our Quality Assurance team in Taguig. You will drive metric-based improvements, conduct internal audits, and implement new quality systems in a fast-growing environment.

The ideal candidate will have strong leadership, excellent communication skills, and a solid background in data analytics and root-cause analysis. This onsite role offers night shifts and opportunities for professional growth.

Qualifications

• Minimum 3 years as QA Manager in a BPO setup.
• Excellent communication and presentation skills.
• Strong data analytics and root cause analysis abilities.
• Proven leadership and mentoring capability.
• Willing to work night shifts at Bonifacio Global City, Taguig.

Responsibilities

• Direct manage Quality Assurance staff and ensure compliance with QA protocol.
• Serve as point of contact for QA queries.
• Train and develop quality staff to meet client expectations while managing cost.
• Confirm and manage compliance with client auditing processes.
• Oversee timely delivery of tasks per SLA.
• Partner with Operations and Training to drive quality improvements.
• Prepare reports and analyze quality trends.
• Handle stakeholder escalations and liaise with management.

Skills

Quality management

Data analytics

Root cause analysis

Leadership

Stakeholder management

Training & mentoring

Tools

Six Sigma

Excel

Job description

We are hiring for passionate and talented QA Manager for our awesome team!

As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Direct manage Quality Assurance staff and ensure employees follow the company's quality assurance protocol
• Serve as point of contact for all QA related queries
• Responsible for training and development of quality department employees to fulfil client expectations while managing cost.
• Responsible for confirming and managing compliance with client auditing processes
• Manages and oversees timely completion of deliverables as required by the Service Level Agreement
• Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
• Prepare reports, interact with Operations and support groups regarding quality improvement
• Prepares quality documentation and reports by collecting, analysing, and summarising information and trends.
• Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications

• Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up
• Excellent communication and presentation skills
• Knowledgeable in performance data management and analysis
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Six Sigma Experience/certification Is Preferred

• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Other Info

• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You'll Love Working with Us

At iOPEX, we don't just offer jobs-we help you grow a career you'll love

Here’s What's Waiting For You

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week
• Most importantly, you'll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.