BPO Quality Assurance Manager | Pioneer Team

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

HMO coverage

Two rest days weekly

Night differential pay

Annual salary reviews

Weekly learning sessions

Career growth opportunities

Easy office location

Supportive team culture

Job summary

iOPEX Technologies Philippines Inc. is seeking a passionate QA Manager to lead the Quality Assurance team at our Bonifacio Global City, Taguig office.

You will oversee QA staff, ensure adherence to QA protocols, and act as the primary contact for QA-related queries. You will train and develop the quality team to meet client expectations while managing costs, while coordinating audits and producing actionable quality reports.

Qualifications

• 3+ years as QA Manager in a BPO setup.
• Excellent communication and presentation skills.
• Knowledgeable in performance data management and analysis.
• Six Sigma experience or certification preferred.
• Data analytics and root cause analysis skills.
• Strong leadership with attention to detail.
• Ability to teach and mentor others.
• Willing to work in predominantly night shifts at Bonifacio Global City, Taguig.

Responsibilities

• Directly manage QA staff and ensure adherence to QA protocol.
• Serve as point of contact for all QA queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Ensure compliance with client auditing processes.
• Oversee timely completion of deliverables per SLA.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and communicate trends to stakeholders.
• Maintain quality documentation and reports by analyzing information.
• Escalate issues to stakeholders and act as liaison between team and management.

Skills

QA management

BPO experience

Quality metrics

Six Sigma

Data analytics

Leadership

Mentoring

Night shift

Job description

We are hiring for passionate and talented QA Manager for our awesome team!

Responsibilities:

• Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol
• Serve as point of contact for all QA related queries
• Responsible for training and development of quality department employees to fulfill client expectations while managing cost.
• Responsible for confirming and managing compliance with client auditing processes
• Manages and oversees timely completion of deliverables as required by the Service Level Agreement
• Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
• Prepare reports, interact with Operations and support groups regarding quality improvement
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
• Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications:

• Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up
• Excellent communication and presentation skills
• Knowledgeable in performance data management and analysis
• Six Sigma experience/certification is preferred
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.