Operations Assistant Manager | Shifting Schedule | Onsite | Davao City

TASQ Staffing Solutions; Davao City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A recruitment solutions firm is seeking an Operations Assistant Manager in Davao City. The role involves managing the operations floor, overseeing team leaders, and ensuring quality delivery. Candidates should have at least 2 years of experience in operations leadership within a BPO environment, strong people management skills, and a willingness to work onsite.

Qualifications

• Minimum 2 years in operations leadership, preferably in BPO.
• Strong coaching and team management skills.
• Willingness to work onsite in Davao.

Responsibilities

• Manage operations floor and team leaders.
• Monitor KPIs and SLAs to ensure quality delivery.
• Drive operational improvements and oversee daily operations.

Skills

Operations leadership experience

People management

Customer service skills

Job description

Operations Assistant Manager | Shifting Schedule | Onsite | Davao City

Position: Operations Assistant Manager
Location: Davao City
Work Arrangement: Onsite
Schedule: TBD

Job Description:
Manage operations floor and team leaders.
Monitor KPIs, SLAs, and ensure quality delivery.
Drive operational improvements.

Must-Haves:

• 2+ years in operations leadership (BPO)
• Strong people management and coaching experience
• Willing to work onsite in Davao

Responsibilities

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center-based support for high-volume, low-complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) for lower-volume, higher-complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center; incumbents matching this specialization are not compensated based on achievement of sales targets.
• Positions at this level possess advanced knowledge and experience, lead the development of new solutions/projects, share best practice and advice with co-workers, generate their own workload while outlining directions for others, and can supervise and coordinate lower-level specialists as the single point of contact for complex matters.
• Coordinate daily operations, enable and oversee the implementation of short- to medium-term activities within the team, deliver input to policies, processes, and standards where decisions are tactical and operational within a defined scope, and manage a mixed team of Specialist and Support jobs with full employee lifecycle responsibility.