Program Manager | Pioneer Team

iOPEX Tech; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Career growth

Office location accessible

HMO coverage

Leave credits

Night shift pay

Annual reviews

Two rest days per week

Job summary

iOPEX Tech is seeking a skilled Program Manager to join the Pioneer Team in Taguig City. This full-time role focuses on delivering key programmes within our call centre and customer service operations, coordinating cross-functional teams, managing timelines, and aligning initiatives with organizational objectives.

You will drive operational excellence, monitor KPIs, and support budgeting and process improvements while working on shifting schedules at our Bonifacio Global City location.

Qualifications

• Proven experience in programme or project management in call centre or customer service
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to lead cross-functional teams and drive collaboration
• Knowledge of programme management methodologies and tools
• Analytical and data-driven approach to decision making
• Experience with performance metrics and KPI tracking
• Knowledge of customer service operations and best practices
• Willing to work on shifting schedules at Bonifacio Global City, Taguig City

Responsibilities

• Develop and manage comprehensive programme plans with scope, objectives, timelines and resources
• Coordinate and oversee multiple teams to ensure seamless execution
• Monitor progress against KPIs and milestones and address deviations
• Communicate status, risks and updates to senior management and stakeholders
• Manage programme budgets and ensure cost-effective resource allocation
• Identify opportunities for process improvements to boost efficiency
• Lead cross-functional issue resolution impacting delivery
• Support training and development of team members involved in programmes
• Maintain programme documentation and ensure policy compliance

Skills

Programme management

Cross-functional leadership

Stakeholder communication

Time management

KPI tracking

Data-driven decisions

Mentoring/training

Education

PMP or PRINCE2 certification

Job description

About the role

We are seeking a skilled and dynamic Program Manager to join our Pioneer Team at iOPEX Tech. This is a full-time position based in Taguig City, Metro Manila. As Program Manager, you will play a crucial role in overseeing the delivery and execution of key programmes within our call centre and customer service operations. You will be responsible for coordinating cross-functional teams, managing programme timelines, and ensuring that all initiatives align with our organisational objectives. This role is central to driving operational excellence and innovation within our customer service division.

Key responsibilities

• Develop and manage comprehensive programme plans, including defining scope, objectives, timelines and resource requirements

• Coordinate and oversee the activities of multiple teams to ensure seamless programme execution and delivery

• Monitor programme progress against key performance indicators and milestones, identifying and addressing any deviations

• Communicate programme status, risks and updates to senior management and stakeholders on a regular basis

• Manage programme budgets and ensure cost-effective resource allocation

• Identify process improvement opportunities and implement changes that enhance operational efficiency

• Lead the resolution of cross-functional issues and escalations that may impact programme delivery

• Support the training and development of team members involved in programme initiatives

• Maintain comprehensive programme documentation and ensure compliance with company policies and procedures

What we're looking for

• Proven experience in programme or project management, preferably within the call centre, customer service or contact centre industry

• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels

• Demonstrated ability to lead cross-functional teams and drive collaborative working relationships

• Proficiency in programme management methodologies and tools

• Strong analytical and problem-solving abilities with a data-driven approach to decision making

• Experience with performance metrics, KPI tracking and reporting

• Knowledge of customer service operations and best practices

• Relevant project management certifications such as PMP or PRINCE2 are advantageous

• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.