Bpo Customer Service. Salary up to 25K-40K

Gratitude Philippines; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider in Makati is seeking a BPO Customer Service representative with 3-5 years of experience. You will provide exceptional service via phone, email, and chat, manage customer accounts, and solve complaints effectively. The ideal candidate possesses strong communication skills and a problem-solving mindset. This full-time position on-site offers a competitive salary, insurance benefits, and incentives such as an annual company trip and free meals.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.
• Empathetic and patient demeanor.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle complaints and provide effective solutions.
• Collaborate with team members for efficiency.
• Stay updated with product knowledge.

Skills

Strong communication skills

Interpersonal skills

Problem-solving oriented

Education

Bachelor's degree in a relevant field

Job description

Bpo Customer Service. Salary up to 25K-40K

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3-5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and problem-solving oriented
• Responsibilities and Duties: Ability to multitask and handle high call volumes