Booking Support & Customer Care Specialist (Hybrid)

Symbos Managed Services Inc; Pasig; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Symbos Managed Services Inc. is seeking a Customer Care Associate to support families and care users with bookings, payments and account updates in a hybrid setting.

The role focuses on delivering high-quality service, resolving inquiries efficiently and guiding customers through self-service tools. The successful candidate will handle inbound calls and emails, process bookings and cancellations, and work with internal teams to ensure accurate information and timely responses.

Qualifications

• 1-3 years of inbound customer service experience is highly regarded.
• Excellent English communication skills across phone and email.
• Strong attention to detail, organization and task management.
• Experience delivering high-quality customer service to diverse users.

Responsibilities

• Respond to inbound booking-related calls from customers.
• Respond to booking-related emails promptly and professionally.
• Process new bookings, cancellations, and adjustments; assist with general inquiries.
• Update account information and assist with payments, plans, and statements.
• Promote the Parent Portal app and encourage use of self-service tools.
• Make outbound calls when required and maintain KPI targets for performance.

Skills

Inbound customer service

English communication

Attention to detail

Office & Google tools

Teamwork in large team

Tools

MS Word

Excel

Google Suite

Job description

Symbos Managed Services Inc. is seeking a Customer Care Associate to support families and care users with bookings, payments and account updates in a hybrid setting.

The role focuses on delivering high-quality service, resolving inquiries efficiently and guiding customers through self-service tools. The successful candidate will handle inbound calls and emails, process bookings and cancellations, and work with internal teams to ensure accurate information and timely responses.