Customer Care Specialist — Hybrid, Fixed-Term

Symbos; Manila; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Symbos is seeking a Customer Care Associate to support families and care users with booking-related inquiries, cancellations, and payments. The role involves helping parents navigate the booking process and using the Parent Portal app as part of a high-quality service experience.

The position is fixed-term, commencing 1 December 2026, with a hybrid work setup and opportunities to work with internal Customer Care and operational teams to meet KPIs for productivity, quality, and attendance.

Qualifications

• 1–3 years of inbound customer service experience is highly regarded.
• Excellent English communication skills across phone and email.
• Proficiency with Microsoft Word, Excel, PowerPoint and Google tools.

Responsibilities

• Respond to inbound booking-related phone calls from customers.
• Respond to booking-related emails professionally and promptly.
• Process new bookings, cancellations and adjustments.

Skills

Customer service

English proficiency

Attention to detail

Time management

Communication skills

Tools

MS Word

Excel

PowerPoint

Google tools

Job description

Symbos is seeking a Customer Care Associate to support families and care users with booking-related inquiries, cancellations, and payments. The role involves helping parents navigate the booking process and using the Parent Portal app as part of a high-quality service experience.

The position is fixed-term, commencing 1 December 2026, with a hybrid work setup and opportunities to work with internal Customer Care and operational teams to meet KPIs for productivity, quality, and attendance.