Care Specialist - Hybrid Customer & Provider Support

Homeaglow; Philippines; Hybrid; PHP 260,000 - 391,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonuses

Training program

Job summary

Homeaglow is hiring a Care Specialist to support Customers and Cleaning Professionals via email and live chat. You’ll balance empathy with policy knowledge, resolve tickets, and explain platform offerings clearly. This hybrid role requires strong listening, fast typing, and exceptional communication to maintain high service standards.

You will work 45 hours weekly across day, evening, and weekends with a fast-paced startup environment. Training and bonuses are part of the compensation package.

Qualifications

• Respond to tickets with empathy and curiosity, building rapport with customers and cleaning professionals.
• Navigate CRM quickly to understand context and history of tickets.
• Provide thoughtful solutions grounded in policies, protecting the company and users.
• Explain membership and services in simple language.
• Escalate issues when needed and flag product or process friction.
• Contribute to a learning culture by questioning unclear processes.
• Typing speed of at least 45 wpm.
• Excellent English in both written and verbal communication.
• Outstanding listening skills and attention to detail.
• Ability to be empathetic in difficult conversations.
• Preferred: Experience supporting customers via email and live chat.

Responsibilities

• Respond to customer or cleaning provider tickets with empathy and curiosity.
• Navigate CRM to understand the ticket context and history.
• Provide thoughtful solutions grounded in policies and fair resolutions.
• Explain how membership and services work in clear language.
• Escalate issues when needed and flag friction.
• Contribute to a learning culture by questioning unclear processes.
• Maintain typing speed and accurate communication.
• Communicate effectively in English, both written and spoken.

Skills

Typing 45 wpm

Excellent English

Active listening

Empathy

Clear communication

Job description

Homeaglow is hiring a Care Specialist to support Customers and Cleaning Professionals via email and live chat. You’ll balance empathy with policy knowledge, resolve tickets, and explain platform offerings clearly. This hybrid role requires strong listening, fast typing, and exceptional communication to maintain high service standards.

You will work 45 hours weekly across day, evening, and weekends with a fast-paced startup environment. Training and bonuses are part of the compensation package.