Blended Support Pro: Voice & Chat Expert

Gratitude Inc; Davao de Oro; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career growth opportunities

Training and skills development programs

Supportive team environment

Job summary

A customer support company in Davao de Oro seeks a Customer Support Representative to provide exceptional service via phone, email, and chat. The ideal candidate is a High School graduate with at least 6 months of experience in a BPO setting. Strong communication skills and problem-solving abilities are essential. This role offers a competitive salary and a comprehensive benefits package, with opportunities for career growth in a supportive environment.

Qualifications

• At least 6 months of BPO/Call Center experience required.
• Willing to work on shifting schedules including nights and weekends.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Troubleshoot and resolve customer issues effectively.
• Meet key performance indicators (KPIs) for quality and customer satisfaction.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving abilities

Customer-centric mindset

Ability to adapt to a fast-paced work setting

Education

High School Graduate or Senior High School Graduate

Job description

A customer support company in Davao de Oro seeks a Customer Support Representative to provide exceptional service via phone, email, and chat. The ideal candidate is a High School graduate with at least 6 months of experience in a BPO setting. Strong communication skills and problem-solving abilities are essential. This role offers a competitive salary and a comprehensive benefits package, with opportunities for career growth in a supportive environment.