Customer Support Specialist Onsite Taguig, Flexible Shifts

Hunter's Hub Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative in Taguig. This role involves assisting users of a popular video-sharing platform with inquiries via chat, email, or phone. Candidates should have at least 2 years in college and excellent communication skills in English. This position is onsite and requires flexibility with shifting schedules that may include nights and weekends.

Qualifications

• Completed at least 2 years in college, with no back subjects.
• Excellent communication skills in English (must pass B2 level Versant test).
• Prior BPO or customer service experience is a plus, but not required.

Responsibilities

• Handle inbound customer queries and concerns related to video sharing.
• Provide accurate and empathetic responses via email, chat, or calls.
• Guide users in navigating platform features and resolving technical issues.
• Escalate unresolved issues to the appropriate team when necessary.
• Maintain quality standards and meet performance metrics.

Job description

A leading customer service provider is seeking a Customer Service Representative in Taguig. This role involves assisting users of a popular video-sharing platform with inquiries via chat, email, or phone. Candidates should have at least 2 years in college and excellent communication skills in English. This position is onsite and requires flexibility with shifting schedules that may include nights and weekends.