Black Belt Process Excellence - BPO Remote

XtendOps; Philippines; Remote; PHP 1,200,000 - 2,200,000; Full time

Job summary

XtendOps, Inc. seeks an experienced Process Excellence Black Belt to lead end-to-end transformation initiatives, driving measurable business impact within a structured framework.

You will oversee problem identification, solution design, and sustainment with governance across global delivery teams. The role combines strategic leadership with disciplined execution, requiring strong data analysis, stakeholder management, and proven track record in continuous improvement.

Qualifications

• Bachelor’s degree required.
• Certified Six Sigma Black Belt preferred or equivalent practical experience.
• At least five years of experience in Process Excellence, Continuous Improvement, Operations, or Consulting.
• Proven experience in governance-driven delivery environments.
• Strong analytical and data handling skills, with advanced Excel capability.

Responsibilities

• Lead multiple high-impact initiatives from Define through Sustain phases.
• Identify, scope, and prioritize opportunities aligned with business strategy.
• Deliver measurable outcomes such as cost savings, efficiency gains, and performance improvements.
• Own end-to-end implementation and ensure benefits realization and sustainability.

Skills

Strategic thinking

Stakeholder leadership

Data analysis

Change management

Communication in English

Education

Bachelor’s degree

Six Sigma Black Belt

Tools

Power BI

Minitab

Excel

Job description

The Process Excellence Black Belt is responsible for leading end-to-end, cross-functional transformation initiatives that deliver measurable business impact. Operating within a defined Process Excellence framework, this role ensures consistent, high-quality execution from problem identification through implementation and sustainment.

The role requires a strong balance of strategic leadership and disciplined execution, with rigorous adherence to structured methodologies, governance standards, and global delivery expectations. It extends beyond analysis and is accountable for driving solution implementation, ensuring adoption, and sustaining measurable outcomes.

Enterprise Process Transformation & Ownership

• Lead multiple high-impact initiatives from Define through Sustain phases
• Identify, scope, and prioritize opportunities aligned with business strategy
• Deliver measurable outcomes such as cost savings, efficiency gains, and performance improvements
• Ensure full ownership across the project lifecycle, from problem definition to sustainment

Structured Problem Solving

• Develop clear, data-driven problem statements linked to business outcomes
• Apply Lean Six Sigma methodologies including DMAIC, 5 Whys, and root cause analysis
• Validate root causes before progressing to solution design
• Maintain discipline in structured thinking and avoid premature solutioning

Data Analysis & Performance Management

• Collect, validate, and analyze data across multiple systems and sources
• Establish performance baselines and quantify improvement opportunities
• Define and track key performance metrics such as cycle time, quality, rework, and efficiency
• Develop dashboards and reports to monitor progress and outcomes

End-to-End Solution Design

Design comprehensive and scalable solutions covering:

• Process workflows
• Roles and responsibilities
• Systems and tools
• Data and reporting structures
• Governance and ownership models

Ensure solutions are practical, scalable, and aligned to business needs

Cross-Functional Leadership & Stakeholder Management

• Collaborate with stakeholders across functions and geographies to drive alignment and execution
• Maintain a consistent communication cadence for project updates, risks, and key decisions
• Proactively identify and elevate issues or blockers to ensure timely resolution

Implementation & Adoption

• Own end-to-end implementation of solutions, not just recommendations
• Ensure readiness across impacted teams including SOP updates, training, and communication
• Monitor early-stage performance and drive issue resolution
• Ensure benefits realization and long-term sustainability of improvements

Governance, Documentation & Standardization

• Execute projects using standardized templates, tools, and governance frameworks
• Maintain accurate, complete, and auditable documentation
• Ensure all deliverables are repeatable, consistent, and aligned to defined standards
• Follow structured communication cadence for updates, risks, and escalations

Core competencies:

• Strategic thinking with strong execution discipline
• Stakeholder influence and cross-functional leadership
• Advanced data analysis and structured problem solving
• Change management and implementation ownership
• Strong business and impact orientation

REQUIRED:

• Bachelor’s degree required
• Certified Six Sigma Black Belt preferred, or equivalent practical experience
• At least five years of experience in Process Excellence, Continuous Improvement, Operations, or Consulting
• Proven experience in structured, governance-driven delivery environments
• Strong analytical and data handling skills, with advanced Excel capability required
• Experience with tools such as Power BI, Minitab, or similar is an advantage
• Excellent written and verbal communication skills in English

ADDITIONAL:

• Ability to work with partial overlap to U.S. business hours
• Experience working in global or distributed teams
• High attention to detail and strong adherence to structured processes
• Ability to operate within defined frameworks while managing multiple priorities

IDEAL CANDIDATE PROFILE:

• Highly disciplined and process oriented with strong adherence to structured ways of working
• Clear and concise communicator across stakeholders and organizational levels
• Proactive in identifying risks and escalating issues to ensure timely resolution
• Comfortable operating within defined frameworks, governance, and global delivery models
• Strong ownership mindset with focus on delivering complete, accurate, and high-quality outputs
• Demonstrates accountability for driving sustainable results, not just analysis