Billing Support - First Mile SPX Express Tunasan Muntinlupa

SPX Express; Manila; On-site; PHP 480,000 - 600,000; Full time

Job summary

SPX Express in Manila is seeking a Billing Operations Analyst to oversee billing monitoring, validation, and dispute resolution in line with SLA targets.

You will optimize reporting using Excel and Google Sheets, ensure data accuracy across planning tools, and support monthly closings while supervising seasonal staff. A finance-related degree is required, and two years of billing/finance experience is preferred, though strong analytics are welcome.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Preferably 2+ years of billing, finance, or operations experience; open to fresh graduates with strong analytical skills.
• Strong proficiency in Microsoft Excel and Google Sheets (formulas, pivot tables, data validation, dashboards).
• Experience in handling large datasets and generating actionable insights.
• Excellent written and verbal communication skills for cross-functional coordination.
• Strong problem-solving and analytical thinking with keen attention to detail.
• Ability to adapt to a dynamic, fast-paced logistics environment.
• Strong interpersonal skills to work across teams and external partners.
• Experience managing or supervising support teams (seasonal or regular) is a plus.

Responsibilities

• Monitor billing entries and disputes to SLA targets.
• Approve validated billing entries for processing by Finance.
• Utilize Excel/Sheets for reporting and dashboards.
• Track compliance with billing data requirements and deadlines.
• Ensure accuracy and integrity of operational data across tools.
• Generate regular performance and process reports; drive improvements.
• Resolve escalations via root-cause analysis and implement solutions.
• Conduct billing orientation and training for onboarded partner agencies.
• Supervise seasonal billing staff to maintain efficiency and quality.
• Support monthly closing activities and reconciliations.
• Contribute to cost-efficient FM Ops projects and enhancements.
• Perform other tasks as assigned by Reporting Manager.

Skills

Advanced Excel

Google Sheets

Data analysis

Attention to detail

Cross-functional coordination

Communication skills

Problem solving

Team supervision

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

Excel

Google Sheets

Pivot tables

Data validation

Job description

Job Description:

• Responsible for delivering overall billing monitoring and validation, including resolution of disputes in alignment with SLA targets
• Approve validated billing entries and endorse them to the Finance Team for processing
• Utilize advanced Excel/Google Sheets formulas for reporting, analysis, and process optimization
• Monitor compliance of agencies and internal teams with billing-related data requirements and submission deadlines
• Ensure accuracy and integrity of operational data across planning tools and trackers
• Generate and manage regular performance and process reports; drive continuous improvement initiatives
• Resolve billing-related escalations through root-cause analysis and implement long/short-term solutions
• Conduct billing orientation and training for newly onboarded partner agencies
• Supervise seasonal manpower assigned to billing operations to maintain process efficiency and quality
• Support monthly closing activities, including reconciliation of billing reports
• Contribute to cost-efficient and effective FM Ops projects and process enhancements
• Perform other tasks as may be assigned by the Reporting Manager

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Preferably with at least 2 years of billing, finance, or operations experience; open to fresh graduates with strong analytical and technical skills
• Strong proficiency in Microsoft Excel and Google Sheets (e.g., formulas, pivot tables, data validation, dashboards)
• Experience in handling large datasets and generating actionable insights
• Excellent written and verbal communication skills for cross-functional coordination
• Strong problem-solving and analytical thinking with keen attention to detail
• Ability to adapt to a dynamic, fast-paced logistics environment
• Strong interpersonal skills with the ability to work across teams and external partners
• Experience managing or supervising support teams (seasonal or regular) is a plus