Billing Supervisor

Optum, a UnitedHealth Group Company; Metro Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Optum, a UnitedHealth Group Company, is seeking an experienced supervisor to lead a team of Financial Clearance professionals in the Manila region. The role focuses on coaching staff, driving performance, and ensuring high-quality patient access and revenue cycle outcomes.

You will manage staffing, monitor SLA adherence, and act as the main liaison for client escalations while aligning operations with payer requirements and regulatory standards.

Qualifications

• Minimum 5 years of Healthcare Revenue Cycle Management experience.
• Minimum 2 years of people leadership experience in Financial Clearance, Patient Access, or Revenue Cycle Operations.
• Strong knowledge of Insurance Verification, Prior Authorization, Benefits Investigation, Financial Counseling, and Revenue Cycle Metrics.
• Excellent communication and stakeholder management abilities.
• Proficiency in Excel, PowerPoint and reporting tools.

Responsibilities

• Lead, coach, and develop a team of Financial Clearance associates.
• Monitor productivity, quality, and SLA performance.
• Conduct performance management activities and career development discussions.
• Manage workforce planning, scheduling, and staffing requirements.
• Serve as the primary point of contact for operational and client escalations.
• Ensure compliance with policies, payer requirements, and regulatory standards.
• Analyze metrics and implement process improvements.
• Partner with stakeholders to drive client satisfaction and business objectives.
• Support change management and continuous improvement programs.

Skills

Healthcare RCM

People leadership

Excel

PowerPoint

Reporting tools

Communication

Stakeholder management

Analytical thinking

Tools

Microsoft Excel

Microsoft PowerPoint

Reporting tools

Job description

Lead a team of Financial Clearance professionals to achieve operational excellence, drive performance, and ensure high‑quality patient access and revenue cycle outcomes. The Supervisor is responsible for team management, staff development, workforce planning, SLA compliance, client communication, and process improvement initiatives.

Key Responsibilities

• Lead, coach, and develop a team of Financial Clearance associates.

• Monitor productivity, quality, and service level agreement (SLA) performance.

• Conduct performance management activities, coaching sessions, and career development discussions.

• Manage workforce planning, scheduling, and staffing requirements.

• Serve as the primary point of contact for operational and client‑related escalations.

• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

• Analyze operational metrics and implement process improvement initiatives.

• Partner with stakeholders to drive client satisfaction and business objectives.

• Support change management efforts and continuous improvement programs.

Qualifications

Required Experience

• Minimum 5 years of Healthcare Revenue Cycle Management (RCM) experience or healthcare account experience.

• Minimum 2 years of people leadership experience in Financial Clearance, Patient Access, or Revenue Cycle Operations.

Required Knowledge & Skills

• Strong knowledge of:

  • Insurance Verification

  • Prior Authorization

  • Benefits Investigation

  • Financial Counseling

  • Revenue Cycle Metrics

• Experience managing productivity, quality, and SLA performance.

• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.

• Strong coaching, performance management, and employee development skills.

• Excellent communication and stakeholder management capabilities.

• Strong analytical, problem-solving, and decision‑making skills.