Billing & Subscriptions Specialist

Boldr; Tacloban; On-site; PHP 360,000 - 540,000; Full time

Job summary

Boldr in the Philippines is seeking a Customer Specialist to deliver personalized support, focusing on billing and subscription questions for individual consumers. You will work with internal teams to ensure seamless experiences and stay current with product knowledge to provide informed help.

You will handle complex interactions, document issues, escalate when needed, and contribute to process improvements.

Qualifications

• Bachelor's degree in any field or equivalent work experience.
• 3+ years of Customer Support experience, including billing, payments, or subscriptions.
• Hands-on experience with subscription billing (refunds, cancellations, plan changes).
• Familiarity with payment platforms and app-store purchases.
• Strong written communication and interpersonal skills.

Responsibilities

• Provide high-level billing and subscription support to customers via email, chat, and phone.
• Research and troubleshoot product/account issues and follow up until resolution.
• Document issues and contribute to help content and internal guidance.
• Act as Subject-Matter Expert in billing/subscriptions and assist leadership as needed.

Skills

Customer support

Billing knowledge

Communication skills

Problem solving

CRM software

Intercom

Education

Bachelor's degree

Tools

Zendesk

Intercom

CRM software

Google Drive

Job description

Boldr in the Philippines is seeking a Customer Specialist to deliver personalized support, focusing on billing and subscription questions for individual consumers. You will work with internal teams to ensure seamless experiences and stay current with product knowledge to provide informed help.

You will handle complex interactions, document issues, escalate when needed, and contribute to process improvements.