Billing & Subscriptions Specialist

BOLDR PH, INC.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boldr is seeking a Customer Specialist to provide personalized support, focusing on billing and subscription queries for individual consumers. You will resolve issues, build relationships, and contribute to service improvements.

Join a values-driven team, work across Zendesk/Intercom, and elevate customer experience while collaborating with internal ops to ensure smooth billing flows and accurate account information.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 3+ years of Customer Support experience with billing, payments, or subscriptions.
• Hands-on experience with subscription billing tasks: refunds, cancellations, plan changes, failed payments, disputes.

Responsibilities

• Provide billing and subscription support from start to finish within authority.
• Troubleshoot account access and plan recognition across web and mobile.
• Deliver empathetic, professional support via email, live chat and phone using Zendesk and Intercom.
• Act as Subject-Matter Expert in Customer Support for billing and subscriptions and contribute to process improvements.

Skills

Curious

Authentic

Analytical thinker

Detail-oriented

Strong written communication

Team player

Customer-focused

Education

Bachelor's degree in any field

Tools

Intercom

CRM software

Google Drive

MS Office

Job description

Boldr is seeking a Customer Specialist to provide personalized support, focusing on billing and subscription queries for individual consumers. You will resolve issues, build relationships, and contribute to service improvements.

Join a values-driven team, work across Zendesk/Intercom, and elevate customer experience while collaborating with internal ops to ensure smooth billing flows and accurate account information.