Cloud Software Support & Billing Specialist

The Functionary; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

The Functionary in the Philippines is seeking a Technical Support Specialist to support a cloud-based software platform for North American customers. This role blends software troubleshooting with billing-related inquiries to deliver a seamless customer experience.

You will handle phone and email support, document cases in a CRM, and collaborate with internal teams on installations, updates, and knowledge resources.

Qualifications

• Experience in technical or software support with billing assistance.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Familiarity with CRM or ticketing systems.
• Ability to manage multiple cases in a fast-paced environment.

Responsibilities

• Provide software and technical support via phone and email.
• Assist customers with billing questions, invoices, and payments.
• Diagnose and resolve issues to ensure customer satisfaction.
• Document cases and resolutions in the CRM.
• Collaborate with internal teams as needed.
• Support installations, updates, configurations, and knowledge resources.

Skills

Technical support

Billing support

CRM usage

Communication skills

Multitasking

Tools

CRM system

Job description

The Functionary in the Philippines is seeking a Technical Support Specialist to support a cloud-based software platform for North American customers. This role blends software troubleshooting with billing-related inquiries to deliver a seamless customer experience.

You will handle phone and email support, document cases in a CRM, and collaborate with internal teams on installations, updates, and knowledge resources.