Account Care Specialist — Billing & Subscriptions Support

Relx Plc

Iloilo

On-site

PHP 200,000 - 320,000

Full time

14 days+

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Job summary

Relx Plc in Iloilo, Philippines seeks a Customer Support Representative to provide high-quality voice and digital support for accounts, billing, payments, subscriptions, cancellations or renewals. You will review account history and use approved tools to resolve concerns with ownership of the next best action.

The role requires a bachelor's degree or at least 2 years of college, 1 year in customer service, and strong English communication.

Qualifications

Bachelor's degree or 2 years of college completed.
At least 1 year of experience in customer service or related roles.
Excellent spoken and written English with strong communication.
Ability to quickly learn and apply enterprise AI tools for workflows.
Comfort working with multiple systems and digital tools.

Responsibilities

Review account history, prior contacts, notes, billing and payment activity before deciding next steps.
Diagnose and resolve concerns using approved tools and resources.
Explain account status, charges, and options clearly across channels.
Take end-to-end ownership and create complete handoffs when escalation is needed.
Document actions and research accurately and follow escalation or follow-up requirements.
Use approved AI-enabled tools responsibly while protecting customer information.