Billing Specialist

Netwrix; Philippines; Remote; PHP 3,769,000 - 5,339,000; Full time

Benefits offered by this job

Health benefits

Learning and development opportunities

Team-oriented culture

Company-wide town halls

Job summary

Netwrix is seeking a Billing Specialist to support daily operations of the Billing Department, ensuring accurate and timely customer invoicing in line with contracts and policies. The role evolves from transactional invoicing to managing complex scenarios, reconciliations, reporting, and analytical tasks.

The position reports to the Billing Manager and requires 3-5 years of experience, a high school diploma, and proficiency with NetSuite or other ERP systems.

Qualifications

• 3-5 years of relevant experience.
• High school diploma required.
• Experience with NetSuite or other ERP systems.
• Coursework in accounting, finance, or business preferred.
• Working hours will be 2:00PM-10:00PM local time.

Responsibilities

• Generates and issues customer invoices based on contract terms and billing schedules.
• Verifies completeness and accuracy prior to release.
• Updates billing profiles, pricing details, tax information, and invoice preferences in ERP systems.
• Accesses NetSuite and Salesforce to enter, retrieve, and validate billing information.
• Supports month-end billing close activities with complete documentation.
• Communicates with customers regarding invoices and documentation requests.
• Identifies and suggests improvements to billing processes.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

NetSuite

ERP systems

Job description

About Us

At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

What You Will Do:

The Billing Specialist reports directly to the Billing Manager and supports the daily

operations of the Billing Department This role is responsible for accurate and timely

customer invoicing, maintenance of customer billing records in accordance with

established contracts, policies, and procedures.

The Billing Specialist role ensures invoices are generated correctly, billing data is

maintained accurately, and customer inquiries are addressed professionally to support

cash flow and revenue operations. As levels progress, responsibilities expand from

transactional billing execution to handling complex billing scenarios, reconciliations,

reporting, and analytical support.

Key Responsibilities:

• Generates and distributes customer invoices based on contract terms, service delivery data, and billing schedules using documented procedures.
• Verifies completeness and accuracy prior to release.
• Updates customer billing profiles, pricing details, tax information, and invoice preferences in ERP systems according to governance standards.
• Navigates ERP and billing systems (e.g., NetSuite) and CRM (Salesforce) to enter, retrieve, and validate billing information accurately.
• Demonstrates awareness of how invoicing timing and accuracy impact revenue recognition and deferred revenue.
• Performs basic checks to confirm invoice completeness, correct pricing, and appropriate billing periods.
• Communicates clearly and professionally with customers regarding invoices, billing questions, and documentation requests.
• Supports month-end billing close activities by ensuring invoices are issued and documentation is complete.
• Follows billing controls, approval workflows, and documentation standards consistently.
• Identifies basic billing process issues and suggests improvements.
• Handles customer and financial data with discretion and professionalism.
• Perform other duties or projects as assigned.

Experience

• 3-5 years of relevant experience
• High school diploma required
• Experience with Netsuite or other ERP systems
• Coursework in accounting, finance, or business preferred
• Working hours will be 2:00PM-10:00PM local time

Our Values

At Netwrix, our values guide every action:

• Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
• Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
• Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
• Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.

Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.

Why You’ll Love Working at Netwrix

• Competitive Health Benefits
• Continuous Learning and Development Opportunities
• Team-Oriented, Collaborative, and Innovative Work Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.