Billing Analyst | Hybrid

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Lexmark Research & Development Corporation in Cebu City is seeking a Billing Analyst to support end-to-end billing operations, contract maintenance, and reporting within a fast-paced shared services environment. You will process invoices, amendments, renewals, and inquiries to protect revenue and drive accuracy.

Ideal candidates have a Bachelor’s in Business or related field, at least 2 years in billing or finance operations, strong English communication, and hands-on experience with ERP systems

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field.
• At least 2 years of experience in billing, invoicing, order management, or shared services.
• Strong analytical and organizational skills.
• Excellent English communication skills.
• Experience with ERP systems, SAP or similar.
• Intermediate Excel and Office proficiency.
• Ability to work UK hours and onsite.

Responsibilities

• Process recurring and non-recurring customer billing activities in accordance with schedules.
• Review, maintain, and update customer contracts, amendments, renewals, upgrades, and terminations.
• Create and process invoices, credit notes, billing adjustments, and ad hoc requests.
• Investigate and resolve billing discrepancies, invoice disputes, and inquiries.
• Monitor shared mailboxes and provide timely support to customers and internal stakeholders.
• Generate and maintain operational, billing, and management reports.
• Support audit activities with complete documentation.
• Collaborate with collections, operations, sales, and service delivery teams to ensure billing accuracy.
• Identify and recommend process improvements to enhance billing efficiency.

Skills

Billing & invoicing

Contract administration

Data analysis

English communication

ERP systems

Education

Bachelor's degree in Business/Finance

Tools

SAP

Excel

Job description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Overview:
The Billing Analyst supports end-to-end billing operations and contract administration activities, ensuring accurate invoicing, contract maintenance, reporting, and customer support. This role plays a critical part in protecting revenue, maintaining billing accuracy, resolving customer inquiries, and supporting operational excellence within a fast-paced shared services environment.

Why Join This Team:

• Be part of a collaborative team responsible for critical billing and revenue operations

• Gain exposure to contract administration, reporting, audit support, and customer-facing processes

• Develop expertise in billing platforms, ERP systems, and operational analytics

• Contribute to process improvement initiatives that enhance customer experience and operational efficiency

• Work in an environment that values accuracy, accountability, and continuous learning

What You Will Do:

• Process recurring and non-recurring customer billing activities in accordance with established schedules

• Review, maintain, and update customer contracts, including amendments, renewals, upgrades, and terminations

• Create and process invoices, credit notes, billing adjustments, and ad hoc billing requests

• Investigate and resolve billing discrepancies, invoice disputes, and customer inquiries

• Monitor shared mailboxes and provide timely support to customers and internal stakeholders

• Generate and maintain operational, billing, and management reports

• Support audit activities by maintaining complete and accurate documentation

• Collaborate with collections, operations, sales, and service delivery teams to ensure billing accuracy and issue resolution

• Identify and recommend process improvements to enhance billing efficiency and controls

What You Need to Succeed:

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field

• At least 2 years of experience in billing, invoicing, order management, customer service, finance operations, or shared services environments

• Strong analytical, problem-solving, and organizational skills

• Excellent English communication skills, both written and verbal

• Experience working with ERP systems, preferably SAP or similar billing platforms

• Intermediate proficiency in Microsoft Excel and Microsoft Office applications

• Strong attention to detail with the ability to manage multiple priorities and deadlines

• Customer-focused mindset with experience handling escalations and stakeholder inquiries

• Willingness to work UK hours and support onsite requirements

How We Set You Up for Success:

• Comprehensive onboarding and training on billing processes and systems

• Exposure to end-to-end billing, contract administration, and reporting activities

• Opportunities to build expertise in ERP platforms and operational analytics

• Supportive team environment focused on collaboration and knowledge sharing

• Continuous development opportunities through process improvement and cross-functional initiatives