Billing Specialist

Five9; Metro Manila; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase

Night shift differential 15%

Paid Leave with Cash Conversion

HMO with dependents

Retirement Plan

Life Insurance

Internet & meal allowance for WFH

Employee Assistance Program

SSS/PhilHealth/PagIBIG/13th month

Job summary

Five9 is a leading cloud contact center software provider. Five9 seeks a Billing Specialist in Metro Manila to prepare daily billings, resolve AR issues, and collaborate with internal teams.

The role requires 3+ years of billing experience and proficiency in Excel, with NetSuite/Salesforce a plus. Applicants should have a college degree or equivalent work experience and thrive in a detail-focused, fast-paced environment on site in the Philippines.

Qualifications

• 3+ years billing experience
• SaaS/Software/Technology experience
• Complex contract review
• Proficient in MS Office, Excel
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent oral, written and interpersonal communications
• Able to work in stressful situations with firm deadlines
• High degree of accuracy and attention to detail
• Capable of making timely, independent decisions
• NetSuite and Salesforce.com experience a huge plus
• Extremely detail oriented with a keen eye for spotting errors
• Knowledgeable with processing, verifying, balancing, and adjusting transactions
• Technically savvy, advanced in Excel
• College degree or equivalent work experience

Responsibilities

• Prepare and process daily billings to ensure client invoices are accurate and timely
• Research and resolve billing, credit and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations and suggest improvements
• Collaborate with AP and AR for ad-hoc projects

Skills

Billing experience

SaaS experience

Contract review

Excel

Billing concepts

Analytical skills

Communications

Detail oriented

Decision making

NetSuite

Salesforce

Education

College degree

Tools

NetSuite

Salesforce

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
• Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks

Key Skills:

• 3+ years billing experience
• SaaS/Software/Technology Experience
• Complex Contract Review
• Proficient in MS Office, namely Excel
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent oral, written and interpersonal communications
• Able to work in stressful situations with firm deadlines
• High degree of accuracy and attention to detail
• Capable of making timely, independent decisions
• NetSuite and Saleforce.com experience a huge plus
• Extremely detail oriented with a keen eye for spotting errors and discrepancies
• Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
• Technically savvy, advanced in Microsoft Excel
• College degree or equivalent work experience

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.