Billing Representative

clipboard; Philippines; Hybrid; PHP 335,000 - 603,000; Full time

Benefits offered by this job

100% Remote

Fast-Paced Startup Environment

Impactful work

Job summary

Clipboard, a remote-first healthcare staffing marketplace, is seeking a Billing Representative to help accelerate payment from workplaces and keep cash flowing. You will reach out by phone and email to follow up on invoices, secure promises to pay, and coordinate with Billing Disputes, Sales, and Support to remove roadblocks.

Open to candidates of all experience levels; strong communication, attention to detail, and problem solving are essential for success in a fast-paced, fully remote

Qualifications

• Professional and clear communication (verbal and written).
• High attention to detail.
• Receptive to feedback (coachable).
• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Call and email accounts payable contacts to inquire about overdue payments.
• Build relationships with workplaces and explain NET & Dispute Terms.
• Identify root causes of non-payment and resolve billing concerns.
• Report on collections updates and accounts receivable status.
• Devise SMART action plans for critical accounts.

Skills

Communication

Attention to detail

Coachable

Google Drive

Slack

Salesforce

Amazon Connect

Data analysis

Relationship building

Negotiation

Tools

Salesforce

Google Drive

Slack

Amazon Connect

Job description

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

About the Role

The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment ("promise to pay"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.

Responsibilities

• Monitor accounts to identify outstanding debts.

• Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.

• Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).

• Identify the root cause of non-payment and resolve billing concerns.

• Report on collections updates and accounts receivable status.

• Identify critical accounts and devise SMART action plans to address issues.

Requirements and Skills

General

• Professional and clear communication (verbal and written).

• High attention to detail.

• Receptive to feedback (highly coachable).

• Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Technical

• Comfortable with math and data (e.g., calculating payment plan instalments).

• Ability to build relationships with customers.

• Strong judgment in customer-facing decisions and live interactions.

• Negotiating skills.

Qualifications

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard?

• 100% Remote. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers.

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.