Billing Operations Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 420,000 - 540,000; Full time

Job summary

Amadeus is seeking a Billing Associate to execute and optimize billing processes for APAC markets, interacting with local finance teams and customers to ensure accurate invoicing and timely settlements.

The role emphasizes data quality, compliance, and continuous improvement within a global Finance Service Center. Strong SAP experience and Excel proficiency are essential, with English fluency and a collaborative mindset driving success.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related field.
• 1 years of experience in Finance, Billing, Order-to-Cash, Shared Services, or a similar operational finance environment.
• Experience with multinational organizations or Shared Service Centers is an advantage.
• Experience with billing systems and ERP platforms, preferably SAP.
• SAP knowledge, preferably SD and/or FI modules.
• Strong Microsoft Excel skills.
• Understanding of finance and accounting fundamentals.
• Ability to analyze data and identify billing discrepancies.
• Fluent English, both written and spoken.
• Strong analytical and problem-solving skills. Attention to detail and commitment to accuracy.
• Customer-oriented mindset.
• Ability to prioritize and work under deadlines. Proactive and continuous improvement attitude.
• Strong communication and stakeholder management skills.
• Team player with a collaborative approach. Adaptable to a dynamic and multicultural environment.

Responsibilities

• Execute recurring and ad hoc billing activities for assigned markets in accordance with established procedures and service level agreements.
• Review, validate, and process billing transactions, credit notes, and billing adjustments in SAP.
• Ensure invoices are generated, posted, and delivered accurately and within agreed timelines.
• Monitor billing exceptions and proactively resolve issues to prevent revenue leakage or billing delays.
• Maintain high standards of billing data quality and process compliance.
• Investigate and resolve customer billing inquiries and discrepancies.
• Liaise with Commercial, Contract Fulfillment, Collection, and Accounting teams to obtain required information and ensure seamless billing execution.
• Support internal and external stakeholders on billing-related topics.
• Build effective working relationships with local market teams and regional business partners.
• Apply internal controls and procedures to ensure billing accuracy and compliance.
• Identify risks, inconsistencies, or process gaps and escalates when appropriate.
• Support audit requests and compliance reviews related to billing activities.
• Participate in local and global projects related to billing transformation, automation, and process standardization.
• Contribute ideas to improve efficiency, quality, and customer satisfaction.
• Support testing and implementation of new billing requirements, tools, and system enhancements.
• Perform billing reconciliations and basic analysis of billing trends, exceptions, and operational KPIs.
• Monitor workload and performance indicators to help ensure service objectives are achieved.
• Prepare reports and support management requests when required.

Skills

Fluent English

Excel

Billing analytics

Stakeholder management

Communication

Team collaboration

Education

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related field

Tools

SAP

MS Excel

Job description

Amadeus is seeking a Billing Associate to execute and optimize billing processes for APAC markets, interacting with local finance teams and customers to ensure accurate invoicing and timely settlements.

The role emphasizes data quality, compliance, and continuous improvement within a global Finance Service Center. Strong SAP experience and Excel proficiency are essential, with English fluency and a collaborative mindset driving success.