Billing Operations Specialist

Jaide Health; Cebu City; On-site; PHP 1,534,683 - 2,148,557; Full time

Benefits offered by this job

HMO with Life Insurance

Dental Plan

Wellness Programs

Performance Bonuses & Incentives

Referral Program

Professional Development

24 Paid Leaves

Weekly Waffles, Ice Cream & Games

Unlimited Coffee

Job summary

Jaide Health is seeking a Billing Operations Specialist to oversee invoicing and subscription management in Cebu. This role is perfect for someone with strong analytical skills and experience in a SaaS environment.

The ideal candidate will manage the end-to-end invoicing lifecycle and ensure the accuracy of customer billing records. You will enjoy a vibrant workplace culture and exciting perks like HMO with life insurance, paid leaves, and professional development opportunities.

Qualifications

• 1–2 years of experience in billing or financial operations, ideally within a SaaS environment.
• Strong attention to detail with the ability to identify patterns and detect discrepancies.
• Excellent verbal and written English skills.

Responsibilities

• Oversee the end-to-end invoicing lifecycle, ensuring accuracy and timely delivery.
• Manage the full billing account lifecycle, including creating and updating customer subscriptions.
• Proactively analyze customer billing records and resolve discrepancies.

Skills

Billing operations

Attention to detail

Communication

Analytical skills

Education

BA in Finance, Accounting, Business Administration, or a related field

Tools

Zuora

Salesforce

Zendesk

Excel

Job description

Billing Operations Specialist

• Customer Experience
• Philippines- Cebu
• Junior
• Full-time

Description

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.

We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Billing Operations Specialist at Guesty, you will play a key role as the bridge between Finance, Customer Success, Sales, and Customer Experience. Your mission is to ensure the integrity, accuracy, and timeliness of our global invoicing processes. This role is ideal for a detail-oriented professional who thrives in a fast-paced SaaS environment and enjoys solving complex billing challenges while driving operational excellence.

Responsibilities

Invoice Management: Oversee the end-to-end invoicing lifecycle, ensuring accuracy and timely delivery to Guesty’s clients.

Subscription Management: Manage the full billing account lifecycle, including creating and updating customer subscriptions within Zuora, as well as handling special pricing arrangements.

Billing Remediation: Proactively analyze customer billing records, identify discrepancies, and take swift action to resolve issues.

Stakeholder Support: Serve as a primary point of contact for internal teams (Sales, CS, etc.), efficiently managing and resolving billing-related tickets.

Customer Support: Communicate directly with customers to provide clear and timely updates on their billing inquiries.

Revenue Assurance: Implement effective checks and controls to ensure all services provided are accurately captured and billed.

Manual Billing: Execute manual billing processes as required, particularly for enterprise clients with complex needs.

Manual Billing: Execute manual billing based on the needs of enterprise clients

Requirements

Education: BA in Finance, Accounting, Business Administration, or a related field (preferred).

Experience: 1–2 years of experience in billing or financial operations, ideally within a SaaS environment.

Technical Proficiency:

• Hands-on experience with Zuora, Salesforce, and Zendesk
• Advanced skills in Excel or Google Sheets (e.g., lookups, pivot tables)
• Familiarity with Stripe or similar payment platforms

Analytical Mindset: Strong attention to detail with the ability to identify patterns, detect discrepancies, and generate actionable insights from data.

Communication: Excellent verbal and written English skills, with the ability to clearly explain complex financial concepts to non-finance stakeholders.

Why You’ll Love Working With Us in Cebu!

Welcome to our Cebu team! Here, we combine meaningful work with exciting perks and a vibrant workplace culture that makes every day worth showing up for. Experience the energy of working onsite—collaborate in person, build stronger connections, and be part of a team that truly thrives together.

Health & Wellness, Covered

• HMO with Life Insurance – Your health is our top priority.
• Dental Plan – For you and one lucky dependent.
• Wellness Programs – Stay sharp, healthy, and balanced.

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – We recognize results and reward impact.
• Referral Program – Bring in great people and earn rewards!
• Professional Development – Learn, lead, and level up your career.

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or simply rest.
• Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji.
• Team Events – We work hard and celebrate together.

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream & Games – Yes, really.
• Unlimited Coffee – Your caffeine needs, fully supported.
• Fun Workspaces – Built for collaboration, comfort, and good vibes.

Work Setup

Onsite – Cebu

Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.