Billing Operations Lead: Collections & Training SME

Medical Solutions Business Services Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Medical Solutions Business Services Philippines in the Philippines is seeking a Billing Operation Team Lead (VMS) to oversee training, coaching, and performance of the Billing Operation Specialist team. You will manage complex collections, ensure SLA adherence, and coordinate with partners to maintain DSO targets.

Expect to mentor new hires, drive process improvements, and act as SME for VMS billing activities while sustaining a collaborative, high-accuracy environment.

Qualifications

• Identify, document, and implement training programs for Billing Operation Specialists (VMS).
• Create training schedules and coordinate with the Collection Supervisor to ensure coverage.
• Schedule and facilitate training events and maintain process documentation.

Responsibilities

• Provide ongoing coaching and support as team members progress from new hires to experienced staff.
• Implement training, processes, and consistent expectations to meet DSO and collection goals.
• Perform audits and offer feedback on quality, process, and performance gaps.
• Identify trends and opportunities; advise VMS leads and stakeholders.
• Promote a positive, collaborative work environment with accountability and trust.
• Serve as SME for Billing Operation Specialist responsibilities and guidance on complex portfolios.

Skills

Coaching

Training program design

Portfolio management

Quality assurance

Team leadership

Customer communication

Time management

Critical thinking

Problem solving

Tools

MS Office

Remi

F&O

VMS Portals

Notes

Excel

Job description

Medical Solutions Business Services Philippines in the Philippines is seeking a Billing Operation Team Lead (VMS) to oversee training, coaching, and performance of the Billing Operation Specialist team. You will manage complex collections, ensure SLA adherence, and coordinate with partners to maintain DSO targets.

Expect to mentor new hires, drive process improvements, and act as SME for VMS billing activities while sustaining a collaborative, high-accuracy environment.