Billing Onboarding & Training Lead

eClerx LLC; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Jobtailor is seeking a training specialist to onboard new hires into billing processes and tools. The role focuses on delivering refresher sessions, upskilling teams, and building comprehensive training materials to support accurate invoicing and customer requirements.

The ideal candidate will develop job aids, documentation, and process guides that enable consistent performance. This position emphasizes end-to-end billing knowledge and clear communication.

Qualifications

• Experience delivering onboarding and refresher trainings on billing processes.
• Ability to develop and maintain training materials and job aids.
• Proficient in facilitating end-to-end billing processes and customer requirements.

Responsibilities

• Conduct onboarding training for new hires on billing processes, systems, and tools.
• Deliver refresher and upskilling sessions to improve team performance and accuracy.
• Develop and maintain training materials, DTPs, process documentation, and job aids.
• Facilitate training on end-to-end billing processes including invoice generation and portal submissions.

Skills

Onboarding Training

Billing Processes

Training Material Development

End-to-End Billing Facilitation

Customer-Specific Billing Requirements

Tools

Spreadsheets

Email Portals

Job description

Jobtailor is seeking a training specialist to onboard new hires into billing processes and tools. The role focuses on delivering refresher sessions, upskilling teams, and building comprehensive training materials to support accurate invoicing and customer requirements.

The ideal candidate will develop job aids, documentation, and process guides that enable consistent performance. This position emphasizes end-to-end billing knowledge and clear communication.