ACCOUNTING TRAINER - AR BILLING

eClerx LLC; Muntinlupa; Presencial; PHP 550.000 - 900.000; Jornada completa

Descripción de la vacante

eClerx LLC in the Philippines is seeking a Training & Process Documentation Specialist – AR Billing to lead onboarding, training, and knowledge management for billing operations. You will design and deliver training on end-to-end billing, produce SOPs and job aids, and support process standardization and continuous improvement.

The role emphasizes collaboration with Operations, Finance, and Client teams to ensure accuracy, readiness, and audit readiness, while tracking attendance, certification,

Formación

• 3–5 years of experience in Billing, AR, or Finance Ops.
• 1–2 years in training, coaching, or SME roles preferred.
• Strong knowledge of end-to-end billing processes and reconciliation.
• Experience with ERP systems and/or third-party billing portals.

Responsabilidades

• Lead onboarding, refresher, cross-skilling, and upskilling training for Billing/AR teams.
• Deliver training on end-to-end billing processes including invoicing, submission, reconciliation, and customer-specific requirements.
• Develop and maintain SOPs, MOPs, Operations Manuals, Job Aids, and Quick Reference Guides.
• Create training decks, facilitator guides, exercises and knowledge assessments.
• Facilitate classroom, virtual, and hybrid training sessions.
• Identify knowledge and performance gaps and recommend training interventions.
• Collaborate with Operations, Quality, SMEs, Finance, Collections, Customer Service, and Client teams to validate content.
• Support process transitions, new client launches, audits, and QA initiatives.
• Update training materials and documentation based on process changes and QA findings.
• Track training attendance, completion, certification, and effectiveness.

Conocimientos

Training

Coaching

SME Experience

Billing Knowledge

Excel

Communication

Documentation

Process Improvement

Detail-oriented

Educación

Bachelor's degree in Accounting/Finance/Business

Herramientas

ERP Systems

Descripción del empleo

We are looking for a Training & Process Documentation Specialist – AR Billing to lead training, process documentation, and knowledge management initiatives for billing operations. This role will help ensure process accuracy, standardization, and employee readiness through effective training programs, clear documentation, and continuous improvement.

Key Responsibilities

• Conduct onboarding, refresher, cross-skilling, and upskilling training for Billing/AR teams.
• Deliver training on end-to-end billing processes, including invoice generation, submission, reconciliation, and customer-specific requirements.
• Develop and maintain SOPs, MOPs, Operations Manuals, Job Aids, and Quick Reference Guides.
• Create training decks, facilitator guides, exercises, and knowledge assessments.
• Facilitate classroom, virtual, and hybrid training sessions.
• Identify knowledge and performance gaps and recommend appropriate training interventions.
• Collaborate with Operations, Quality, SMEs, Finance, Collections, Customer Service, and Client teams to validate process content.
• Support process transitions, new client launches, operational readiness, QA initiatives, and audits.
• Update training materials and documentation based on process changes, QA findings, and audit results.
• Track training attendance, completion, certification, and effectiveness.
• Support process standardization and continuous improvement initiatives.

Qualifications

• 3–5 years of experience in Billing, Accounts Receivable, or Finance Operations.
• 1–2 years of training, coaching, mentoring, or SME experience preferred.
• Strong knowledge of end-to-end billing processes and reconciliation.
• Experience with ERP systems and/or third-party billing portals preferred.
• Intermediate to Advanced Microsoft Excel skills.
• Strong communication, presentation, facilitation, and documentation skills.
• Excellent analytical, problem-solving, and organizational abilities.
• Ability to simplify complex processes into clear, structured training materials.
• Strong attention to detail and accuracy.
• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.