AR Billing Training & Process Excellence Lead

eClerx LLC; Muntinlupa; On-site; PHP 550,000 - 900,000; Full time

Job summary

eClerx LLC in the Philippines is seeking a Training & Process Documentation Specialist – AR Billing to lead onboarding, training, and knowledge management for billing operations. You will design and deliver training on end-to-end billing, produce SOPs and job aids, and support process standardization and continuous improvement.

The role emphasizes collaboration with Operations, Finance, and Client teams to ensure accuracy, readiness, and audit readiness, while tracking attendance, certification,

Qualifications

• 3–5 years of experience in Billing, AR, or Finance Ops.
• 1–2 years in training, coaching, or SME roles preferred.
• Strong knowledge of end-to-end billing processes and reconciliation.
• Experience with ERP systems and/or third-party billing portals.

Responsibilities

• Lead onboarding, refresher, cross-skilling, and upskilling training for Billing/AR teams.
• Deliver training on end-to-end billing processes including invoicing, submission, reconciliation, and customer-specific requirements.
• Develop and maintain SOPs, MOPs, Operations Manuals, Job Aids, and Quick Reference Guides.
• Create training decks, facilitator guides, exercises and knowledge assessments.
• Facilitate classroom, virtual, and hybrid training sessions.
• Identify knowledge and performance gaps and recommend training interventions.
• Collaborate with Operations, Quality, SMEs, Finance, Collections, Customer Service, and Client teams to validate content.
• Support process transitions, new client launches, audits, and QA initiatives.
• Update training materials and documentation based on process changes and QA findings.
• Track training attendance, completion, certification, and effectiveness.

Skills

Training

Coaching

SME Experience

Billing Knowledge

Excel

Communication

Documentation

Process Improvement

Detail-oriented

Education

Bachelor's degree in Accounting/Finance/Business

Tools

ERP Systems

Job description

eClerx LLC in the Philippines is seeking a Training & Process Documentation Specialist – AR Billing to lead onboarding, training, and knowledge management for billing operations. You will design and deliver training on end-to-end billing, produce SOPs and job aids, and support process standardization and continuous improvement.

The role emphasizes collaboration with Operations, Finance, and Client teams to ensure accuracy, readiness, and audit readiness, while tracking attendance, certification,