Billing Contacts / AR Mailbox Management | Shaw - Hybrid | Night Shift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Billing Contacts professional to support high-volume invoicing operations in a hybrid setup, starting with a WOS onboarding period and a night shift schedule.

The role emphasizes accurate billing, strong stakeholder relationships, and the ability to handle inquiries quickly while maintaining data integrity across client portals and accounting systems.

Qualifications

• Experience with invoicing and accounts receivable processes.
• Strong communication and coordination with internal teams.
• High accuracy in handling invoices, billing records, and customer data.

Responsibilities

• Monitor and manage the AR inbox, ensuring inquiries are acknowledged and followed up within 48 hours.
• Review, respond to, and route billing inquiries to appropriate internal departments.
• Submit invoices accurately and on time through customer billing portals.
• Manage billing-related cases, review contracts, validate details, and update customer contact information.
• Coordinate with internal stakeholders to investigate and resolve billing discrepancies.
• Provide flexible support across different billing functions as needed.

Skills

Billing & AR experience

Customer service

Attention to detail

Communication

Tools

Billing portals

Job description

This will be WOS for a couple of weeks for proper onboarding and training, then will shift to Hybrid setup and on a Night Shift schedule.

As the Billing Contacts you have responsibility for a variety of duties for a complex structure of entities including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player.

You have strong billing/AR experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision.

Job Overview of Billing Contacts:

• Monitor and manage the AR inbox, ensuring customer inquiries are acknowledged, addressed, and followed up on within the 48-hour SLA.
• Review, respond to, and route billing inquiries to the appropriate internal departments, ensuring cases are resolved and not just forwarded.
• Submit invoices accurately and on time through customer billing portals.
• Manage billing-related cases, including reviewing contracts, validating billing details, and updating customer contact information.
• Coordinate with internal stakeholders to investigate and resolve billing discrepancies and customer concerns.
• Provide flexible support across different billing functions and assist with other team responsibilities as needed.

Qualifications:

• Strong attention to detail and accuracy – Able to handle invoices, billing records, and customer information with minimal errors.
• Communication skills – Comfortable handling customer inquiries, managing follow-ups, and coordinating with internal teams.
• Flexibility and adaptability – Willing and capable of supporting different areas of the Billing team's operations as business needs require.