Complex Billing Group Analyst (Night Shift)

WTW; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

WTW group in the Philippines is seeking a Complex Billing Analyst to provide contract-to-cash support for large clients and ensure revenue is recognized according to company policies.

You will partner with stakeholders to set up project codes, prepare invoices, respond to billing inquiries, and support ad-hoc reporting and process improvements.

The role requires 5-8+ years in billing or finance, Oracle ERP experience, strong Excel skills, and a Bachelor’s degree in Accounting or Finance.

Qualifications

• 5-8+ years in billing or finance-related roles.
• Oracle ERP or similar project accounting/AR experience.
• Experience managing complex client portfolios in shared services.
• Understanding of accounting processes and controls.
• Strong MS Excel skills and customer-focused communication.

Responsibilities

• Set up project codes and invoice clients for complex portfolios.
• Generate final bills and provide supporting documentation to clients.
• Respond to and resolve billing inquiries from consultants and clients.
• Support ad-hoc reporting requests from the client team.
• Identify process improvements and assist in system testing or upgrades.

Skills

Billing

Revenue management

Portfolio management

Communication

Analytical thinking

Teamwork

Education

Bachelor’s degree in Accounting or Finance

Tools

Oracle ERP

MS Excel

MS Word

PowerPoint

Job description

Description

The Role

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.

Excellence

• Serve as a trusted advisor to the business, partnering with stakeholders on complex client portfolios
• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client
• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines
• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner
• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary
• Support ad-hoc reporting requests from the client team
• Successfully handle most non-routine issues, and escalation to management issues that cannot be resolved
• Collect outstanding invoices by making collection outreaches to the client and escalating when appropriate
• Consult with the business on process improvement and client financial management
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Innovate client billing tools and participate in testing any new system functionality
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards

People

• Work effectively to foster a positive team environment while providing guidance, mentorship, and support to less experienced team members
• Make strong contributions to the productivity of the team
• Interface with other WTW teams to ensure compliance with cross-team responsibilities
• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

Qualifications

The Requirements

• 5-8+ years of experience of billing, revenue management, project accounting, or finance experience
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience managing complex client portfolios in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor’s degree in Accounting or Finance

WTW is an Equal Opportunity Employer