Complex Billing Group Analyst (Night Shift)

WTW; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

WTW in Manila is seeking a Complex Billing Analyst to support contract-to-cash processes for key clients, ensuring revenue is recognized in line with policy. You will partner with consultants and stakeholders to optimize billing setup and respond to inquiries.

The role requires 5–8+ years in billing or finance, experience with ERP systems (Oracle), strong Excel skills, and the ability to meet deadlines. You will collaborate across teams to drive process improvements and accurate invoicing.

Qualifications

• 5-8+ years of billing, revenue management, project accounting, or finance experience.
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience managing complex client portfolios in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Strong customer service interactions and ability to communicate professionally across channels
• Adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Attention to detail and ability to resolve exceptions
• Ability to work well under pressure and meet deadlines
• Strong interpersonal, coaching and negotiating skills; able to work in a team or independently
• Excellent verbal and written communication skills
• Flexibility with duties and scope of work
• Proficiency in MS Excel; MS Word, Access and PowerPoint
• Bachelor’s degree in Accounting or Finance

Responsibilities

• Provide contract-to-cash support to consultants for major clients.
• Ensure revenue is recognized according to policies.
• Prepare and send final bills with necessary documentation on time.
• Respond to billing inquiries and resolve issues; escalate when needed.
• Support ad-hoc reporting requests from the client team.
• Drive process improvements and tools in billing; participate in system testing.
• Collaborate with cross-functional teams to ensure compliance.
• Interface with other WTW teams to ensure cross-team responsibilities.
• Plan work to realize SLA objectives.
• Assist in collection outreaches when needed.

Skills

Billing & revenue management

Contract-to-cash processes

Customer service & communication

Analytical thinking

Detail-oriented

Deadline-driven

Team collaboration

Education

Bachelor’s degree in Accounting or Finance

Tools

Oracle Project Accounting

MS Excel

MS Word

MS PowerPoint

MS Access

Job description

Description

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.

Excellence

• Serve as a trusted advisor to the business, partnering with stakeholders on complex client portfolios
• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client
• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines
• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner
• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary
• Support ad-hoc reporting requests from the client team
• Successfully handle most non-routine issues, and elevate to management issues that cannot be resolved
• Collect outstanding invoices by making collection outreaches to the client and elevate when appropriate
• Consult with the business on process improvement and client financial management
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Innovate client billing tools and participate in testing any new system functionality
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards

People

• Work effectively to foster a positive team environment while providing guidance, mentorship, and support to less experienced team members
• Make strong contributions to the productivity of the team
• Interface with other WTW teams to ensure compliance with cross-team responsibilities
• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

Qualifications

• 5-8+ years of experience of billing, revenue management, project accounting, or finance experience
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience managing complex client portfolios in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor’s degree in Accounting or Finance

WTW is an Equal Opportunity Employer