Bilingual Spanish/English Customer Support Specialist II

Dexcom Inc.; Manila, Hinoba-an; Hybride; PHP 335 000 - 603 000; Plein temps

Avantages offerts par ce poste

Benefits program

Global growth opportunities

Career development

Résumé du poste

Dexcom Philippines, a leader in CGM, is seeking a Spanish bilingual Customer Account Support Specialist. You will interact with patients and healthcare professionals, resolving inquiries and providing troubleshooting for Dexcom apps and devices.

Join a fast-moving global team offering growth opportunities, comprehensive benefits, and global career development through in-house programs.

Qualifications

• 2-4 years of related experience and a High School diploma/certificate or equivalent.
• Fluency in English and Spanish, written and spoken.

Responsabilités

• Support patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and hardware.
• Serve as first point-of-contact for patients and medical professionals.
• Take calls on patient inquiries and complaints and provide troubleshooting tips and instructions.
• Document and analyze patient and product information, send replacements and samples, and perform follow-up per standards.
• Participate in product training when new products launch.
• Promote and maintain high-quality technical support standards within the department.

Connaissances

Bilingual

Customer support

Troubleshooting

English

Spanish

Formation

High School diploma

Outils

Windows

Mac OS X

Cloud reporting

Description du poste

Dexcom Philippines, a leader in CGM, is seeking a Spanish bilingual Customer Account Support Specialist. You will interact with patients and healthcare professionals, resolving inquiries and providing troubleshooting for Dexcom apps and devices.

Join a fast-moving global team offering growth opportunities, comprehensive benefits, and global career development through in-house programs.