Spanish Bilingual Tech Support Specialist

20 DexCom Philippines Inc; Manila; On-site; PHP 402,000 - 603,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Tuition reimbursement

Global opportunities

Job summary

Dexcom Philippines is seeking a Spanish bilingual Technical Support Representative to assist patients and healthcare professionals with Dexcom mobile apps, cloud software and connected devices. In this role you will handle inquiries, troubleshoot issues, update patient accounts, and coordinate with cross-functional teams to ensure high-quality support.

A high school diploma or equivalent, plus 1+ years in support, fluency in English and Spanish, and willingness to work a flexible schedule are

Qualifications

• HND level education and/or 1+ years of customer/technical support experience.
• Fluency in English and Spanish language, both written and oral communication.
• Sound working knowledge of Windows/macOS and major browsers.
• Proven experience supporting mobile apps (iOS/Android) and cloud-based systems.
• Knowledge and experience with social media support channels.
• Strong troubleshooting and customer service skills.
• Excellent verbal and written communication abilities.
• Willingness to work a flexible schedule including evenings, holidays, and weekends.

Responsibilities

• Provide technical support for Dexcom products and services.
• Access and update patient accounts through computer-based systems.
• Troubleshoot issues and guide users to effective resolutions.
• Respond to inquiries via calls, emails, and support forms with clear instructions.
• Coordinate with internal teams to maintain high-quality records and service levels.
• Participate in training for new products and contribute to customer satisfaction.

Skills

Bilingual English/Spanish

Customer support

Technical support

Windows/macOS

Mobile apps support

Social media support

Troubleshooting

Communication skills

Flexible schedule

Education

Higher National Diploma

Job description

Dexcom Philippines is seeking a Spanish bilingual Technical Support Representative to assist patients and healthcare professionals with Dexcom mobile apps, cloud software and connected devices. In this role you will handle inquiries, troubleshoot issues, update patient accounts, and coordinate with cross-functional teams to ensure high-quality support.

A high school diploma or equivalent, plus 1+ years in support, fluency in English and Spanish, and willingness to work a flexible schedule are