Bilingual Spanish/English Healthcare CSR

Private Advertiser; Quezon City; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Private Advertiser is seeking a Spanish bilingual Customer Service Representative to assist customers in Spanish and English with accurate information and effective issue resolution. The role requires strong communication skills and the ability to deliver a high-quality customer experience.

Candidates should have at least 1 year in a call center or care setting, with healthcare experience preferred but not required.

Competenze

• Bilingual English/Spanish with strong communication skills.
• Minimum 1 year in a call center or care role.
• Healthcare experience preferred but not required.
• Empathy is highly required for delicate situations.
• Excellent English communication and active listening skills.
• Ability to build rapport and chat with ease.
• Strong emotional intelligence and ability to stay calm.
• Must reside in Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan.
• Wired Internet speed: 25 Mbps download | 10 Mbps upload.

Mansioni

• Handle customer inquiries via calls in Spanish and English.
• Provide professional resolutions to customer concerns in a timely manner.
• Accurately record customer interactions and updates.
• Follow company guidelines, processes, and performance metrics.
• Coordinate with internal teams to improve customer satisfaction.

Conoscenze

Bilingual English/Spanish

Customer service

Call center

Empathy

Active listening

Emotional intelligence

Calm under pressure

Rapport building

Internet speed

Metro Manila resident

Descrizione del lavoro

Private Advertiser is seeking a Spanish bilingual Customer Service Representative to assist customers in Spanish and English with accurate information and effective issue resolution. The role requires strong communication skills and the ability to deliver a high-quality customer experience.

Candidates should have at least 1 year in a call center or care setting, with healthcare experience preferred but not required.