Bilingual Spanish-English Customer Support Pro (Remote)

MCI; San Fernando; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Career growth

Bonuses

Employee shuttle

Job summary

MCI in Angeles City, Philippines invites a Spanish-speaking Customer Service Representative to join our team delivering phone, email, and chat support in Spanish and English. You will handle inquiries, resolve issues, and ensure customer satisfaction in a fast-paced, tech-enabled BPO environment.

The role emphasizes attention to privacy, teamwork, and adaptability, with opportunities for growth and ongoing training.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
• Typing speed 40+ WPM with 95% accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Respond to customer inquiries via phone, email, and chat in Spanish and English.
• Understand customer needs and provide timely solutions.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.

Skills

Fluent in Spanish & English

Typing 40+ WPM

CRM platforms experience

Voice/email/chat support

Windows & Office familiarity

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office

Job description

MCI in Angeles City, Philippines invites a Spanish-speaking Customer Service Representative to join our team delivering phone, email, and chat support in Spanish and English. You will handle inquiries, resolve issues, and ensure customer satisfaction in a fast-paced, tech-enabled BPO environment.

The role emphasizes attention to privacy, teamwork, and adaptability, with opportunities for growth and ongoing training.