Bilingual Spanish Customer Support – On-Site Manila

Gratitude Philippines; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Free Meals

Annual Company Trip

Sleeping Quarters

Health Insurance

Job summary

A customer service company seeks an experienced professional to assist Spanish-speaking clients in Manila. This role involves providing top-notch customer service, addressing inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 3-5 years of relevant experience. Excellent communication skills in English and Spanish are essential. The position offers a fast-paced environment, with multiple benefits including incentives and health coverage.

Qualifications

• 3-5 years of experience in customer service roles.
• Comfortable working in a fast-paced environment and dealing with diverse customer needs.

Responsibilities

• Provide exceptional customer service and support to Spanish-speaking clients.
• Resolve customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and enhance customer satisfaction.
• Assist in training new staff on customer service protocols and procedures.

Skills

Proficient in English

Proficient in Spanish

Verbal communication skills

Written communication skills

Problem-solving abilities

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

A customer service company seeks an experienced professional to assist Spanish-speaking clients in Manila. This role involves providing top-notch customer service, addressing inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 3-5 years of relevant experience. Excellent communication skills in English and Spanish are essential. The position offers a fast-paced environment, with multiple benefits including incentives and health coverage.