Bilingual Service Desk Analyst – German & French (Microsoft 365)

Ascendion; Muntinlupa; Presencial; PHP 260 000 - 420 000; Tempo integral

Resumo da oferta

Ascendion is seeking a Service Desk Analyst who speaks German and French to deliver first- and intermediate-level technical support for Microsoft 365 to end users across German- and French-speaking regions. The role is the primary contact for IT incidents, service requests, and technology inquiries, providing clear guidance and timely resolutions with strong customer care in multiple languages.

You will collaborate with global IT teams and document issues following standard procedures to ensure

Qualificações

• German and French language proficiency required.
• Experience providing first- and intermediate-level IT support.
• Strong customer service and communication skills.

Responsabilidades

• Provide first- and second-level IT support for Microsoft 365.
• Serve as the primary contact for IT incidents and service requests.
• Document and track incidents using standard procedures.

Conhecimentos

German language

French language

Customer service

English language

Microsoft 365

Ferramentas

Microsoft 365

Descrição da oferta de emprego

Ascendion is seeking a Service Desk Analyst who speaks German and French to deliver first- and intermediate-level technical support for Microsoft 365 to end users across German- and French-speaking regions. The role is the primary contact for IT incidents, service requests, and technology inquiries, providing clear guidance and timely resolutions with strong customer care in multiple languages.

You will collaborate with global IT teams and document issues following standard procedures to ensure