Bilingual Service Desk ( German & French)

Ascendion; Muntinlupa; On-site; PHP 260,000 - 420,000; Full time

Job summary

Ascendion is seeking a Service Desk Analyst who speaks German and French to deliver first- and intermediate-level technical support for Microsoft 365 to end users across German- and French-speaking regions. The role is the primary contact for IT incidents, service requests, and technology inquiries, providing clear guidance and timely resolutions with strong customer care in multiple languages.

You will collaborate with global IT teams and document issues following standard procedures to ensure

Qualifications

• German and French language proficiency required.
• Experience providing first- and intermediate-level IT support.
• Strong customer service and communication skills.

Responsibilities

• Provide first- and second-level IT support for Microsoft 365.
• Serve as the primary contact for IT incidents and service requests.
• Document and track incidents using standard procedures.

Skills

German language

French language

Customer service

English language

Microsoft 365

Tools

Microsoft 365

Job description

The Service Desk Analyst (German & French Speaker - Microsoft 365) provides first-level and intermediate technical support to end users across German & French-speaking regions. The role serves as the primary point of contact for IT incidents, service requests, and technology inquiries, delivering exceptional customer service in both German and English.

Information Technology Services More than 10,000 employees

scendion is the AI-native disruptor reinventing how global enterprises build software for impact. Its engineering teams, powered by AAVA, the company's proprietary agentic AI platform, deliver measurable business outcomes: accelerating growth, unlocking capital, and de-risking transformation. With 11,000+ engineering professionals and 10,000+ AI agents working across 12 countries, Ascendion delivers the promise of AI to more than a third of the Fortune 500.