German-Speaking IT Service Desk Specialist

GSS HR Solutions Private Limted; Metro Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

GSS HR Solutions Private Limted in Manila, Philippines seeks a German-speaking IT Service Desk Specialist to provide L1 support via multiple channels. You will troubleshoot Windows 10/11, MS Office/M365, VPN and AD services, and use ITSM tools like ServiceNow, Remedy or Jira while communicating in German and English.

ITIL/SLA disciplines apply; major incidents must be escalated promptly. The role requires 2+ years of experience, willingness to work 24/7 rotational shifts, and strong

Qualifications

• Fluent German – spoken and written is mandatory.
• 2+ years of IT Service Desk / technical support experience.
• Experience with Windows 10/11, MS Office/M365 and Active Directory.
• Experience with ITSM/ticketing tools and strong problem solving.

Responsibilities

• Provide L1 IT support via phone, email, chat and ticketing systems.
• Troubleshoot Windows OS, laptops, desktops and MS Office/M365.
• Support VPN, network connectivity, printers, password resets and account access.
• Log, track and resolve incidents using ITSM tools.
• Communicate with users in German and English; adhere to ITIL and SLA.
• Initiate/drive Major Incidents and maintain documentation.

Skills

German fluency

English proficiency

Communication skills

Problem-solving

Tools

ServiceNow

Remedy

Jira

Active Directory

MS Office / M365

Azure AD / Entra ID

Exchange Online

Job description

We are looking for a German-speaking IT Service Desk Specialist to join our team in Manila, Philippines.

• Provide L1 IT support via phone, email, chat and ticketing systems
• Troubleshoot Windows OS, laptops, desktops and MS Office/M365
• Support VPN, network connectivity, printers, password resets and account access
• Log, track and resolve incidents/service requests using ServiceNow, Remedy, Jira or similar ITSM tools
• Communicate with users in German and English
• Follow ITIL processes and SLA requirements
• Initiate/drive Major Incidents and esc
• Maintain accurate documentation and knowledge-base articles
• Ensure a high level of customer satisfaction and professionalism

• Fluent German – Spoken & Written (Mandatory)
• Good command of English
• 2+ years of IT Service Desk / Technical Support experience
• Knowledge of Windows 10/11, MS Office/M365 and Active Directory
• Experience with ITSM/ticketing tools
• Strong communication and problem-solving skills
• Willingness to work in 24/7 rotational shifts
• M365, Azure AD/Entra ID and Exchange Online

If you are a fluent German-speaking IT Support/Service Desk professional with strong L1 troubleshooting experience and are open to working in rotational shifts, we would love to hear from you.