Bilingual Japanese/English Service Desk Agent (N2)

Fujitsu Limited; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Fujitsu Limited seeks a Japanese bilingual Service Desk Agent (N2) in Taguig City, Philippines. The role provides 1st line IT support, handling routine incidents and requests in English and Japanese. It requires strong MS Office skills and a professional work ethic, with relocation and visa sponsorship not provided.

Location flexibility allows work across multiple Philippine sites. The successful candidate will communicate effectively, resolve standard technical queries, and maintain service

Qualifications

• Good English and Japanese communication skills (written and verbal).
• Proficient in MS Office apps: Word, Excel, PowerPoint.
• Good work attitude and ethics.

Responsibilities

• Provide 1st line support for incidents, requests and problems.
• Serve as single point of contact for users.
• Document actions taken and follow established processes.
• Escalate issues to meet service levels and SLAs.
• Collaborate effectively with team members to deliver support.

Skills

English/Japanese communication

Tools

MS Office

Job description

Fujitsu Limited seeks a Japanese bilingual Service Desk Agent (N2) in Taguig City, Philippines. The role provides 1st line IT support, handling routine incidents and requests in English and Japanese. It requires strong MS Office skills and a professional work ethic, with relocation and visa sponsorship not provided.

Location flexibility allows work across multiple Philippine sites. The successful candidate will communicate effectively, resolve standard technical queries, and maintain service