Bilingual IT Helpdesk: First-Level Support

Valeo IT; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Valeo IT is seeking an IT Support Specialist in Makati, Philippines. This role involves managing IT requests and providing quality support to end-users in both Mandarin and English. Responsibilities include problem analysis, documenting requests, and ensuring compliance with internal regulations.

The ideal candidate will have experience in Customer Support, a proactive communication style, and strong troubleshooting skills for Office 365 and Windows environments.

Qualifications

• Experience in SD/Customer Support.
• Proactive and open communication.
• Troubleshooting Office 365 issues.
• Experience with Windows Clients (7, 8, 10).
• Understanding of Active Directory.
• Understanding of Azure AD.
• Knowledge of Group Policy.
• Basic knowledge in network management.

Responsibilities

• Manage IT requests and incidents effectively.
• Support end-users via telephone and remote tools.
• Analyze problems and provide initial solutions.
• Ensure proper categorization of incoming requests.
• Document all work and update the knowledge base.
• Ensure compliance with internal regulations.

Skills

Mandarin

English

Proactive communication

Troubleshooting Office 365

Windows Clients (7, 8, 10)

Active Directory

Azure AD

Group Policy

Network management

Job description

Valeo IT is seeking an IT Support Specialist in Makati, Philippines. This role involves managing IT requests and providing quality support to end-users in both Mandarin and English. Responsibilities include problem analysis, documenting requests, and ensuring compliance with internal regulations.

The ideal candidate will have experience in Customer Support, a proactive communication style, and strong troubleshooting skills for Office 365 and Windows environments.